Cisco Collaboration
Industry: Healthcare
Project Drivers:
- TDM-based system not supported under any maintenance agreement
- Expensive third-party support
- High operational costs without adequate support
- Under-trained managers at remote sites
- Need for easy-to-understand, non-technical training
- Time spent managing the existing provider to make sure orders are issued correctly
Solution Components:
- Centralized dial plan
- Migration from legacy PSTN technologies to leverage the benefits of SIP trunking
- Implement a support model that is up-to-date and comprehensive to the environment as a whole
- Quarterly roadmaps of system updates/features
- Holistic approach to maintenance
Impact:
- Elimination of site codes to reach co-workers. Users didn’t have to change dialing habits and the new environment used intelligent routing to make the best path decision for the call.
- Remote sites were incorporated into the existing centralized system which allowed insight and lower response time
- Reduction in operational cost by eliminating third-party support
- Training provided to decision makers eliminated the confusion of the solution
- Consolidated vendors produced timely and accurate order management