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VoIP Rollout

Cisco Collaboration

Industry: Healthcare

Project Drivers:

  • TDM-based system not supported under any maintenance agreement
  • Expensive third-party support
  • High operational costs without adequate support
  • Under-trained managers at remote sites
  • Need for easy-to-understand, non-technical training
  • Time spent managing the existing provider to make sure orders are issued correctly

Solution Components:

  • Centralized dial plan
  • Migration from legacy PSTN technologies to leverage the benefits of SIP trunking
  • Implement a support model that is up-to-date and comprehensive to the environment as a whole
  • Quarterly roadmaps of system updates/features
  • Holistic approach to maintenance

Impact:

  • Elimination of site codes to reach co-workers. Users didn’t have to change dialing habits and the new environment used intelligent routing to make the best path decision for the call.
  • Remote sites were incorporated into the existing centralized system which allowed insight and lower response time
  • Reduction in operational cost by eliminating third-party support
  • Training provided to decision makers eliminated the confusion of the solution
  • Consolidated vendors produced timely and accurate order management
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