Reimagine Customer Engagement with Cloud-Based Video CollaborationInteractive Video Conferencing
Project Drivers
The client only held audio conferences with their customer base
Moving into a new office space, the client wanted to hold face-to-face, interactive meetings with customers
Looking for a cloud-based video solution to connect them to their customers
The need for desktop/presentation sharing capabilities
Solution Components
Cisco Spark/WebEx solution with TelePresence SX20 and SX80 video endpoints
SX20 endpoint met the video needs for a smaller conference room with a whiteboard
SX80 endpoint was presented as the boardroom solution
The client connected the SX80 to a Creston controller for centralized management of the smaller room systems
Impact
The client has the ability to host interactive meetings with their customer base from multiple devices
The simple, user-friendly interface allows the client to easily schedule meetings, invite participants, and share content
The Cisco Spark platform provided cloud control for the video endpoints while integrating the solution into the industry leading WebEx collaboration service