Reimagine Customer Engagement with Cloud-Based Video CollaborationInteractive Video Conferencing

Project Drivers

• The client only held audio conferences with their customer base
• Moving into a new office space, the client wanted to hold face-to-face, interactive meetings with customers
• Looking for a cloud-based video solution to connect them to their customers
• The need for desktop/presentation sharing capabilities

Solution Components

• Cisco Spark/WebEx solution with TelePresence SX20 and SX80 video endpoints
  • SX20 endpoint met the video needs for a smaller conference room with a whiteboard
  • SX80 endpoint was presented as the boardroom solution  
  • The client connected the SX80 to a Creston controller for centralized management of the smaller room systems

Impact

• The client has the ability to host interactive meetings with their customer base from multiple devices
• The simple, user-friendly interface allows the client to easily schedule meetings, invite participants, and share content
• The Cisco Spark platform provided cloud control for the video endpoints while integrating the solution into the industry leading WebEx collaboration service