Picture of a phone on a desk

VoIP Rollout

Project Drivers

  • Old Time-Division Multiplexing (TDM) based system not supported under a maintenance agreement
  • Expensive third-party support
  • High operational costs without adequate support
  • Undertrained managers at remote sites 
  • Need for easy-to-understand, non-technical training
  • Time spent managing the existing provider to make sure orders are issued correctly

Solution Components

  • Centralized dial plan 
  • PSTN access
  • Support

Impact

  • Remote sites were incorporated into the existing centralized system which allowed for easier maintenance and lower response time
  • Reduction in operational cost by eliminating third-party support
  • Training provided to management eliminated the confusion of the solution
  • Timely and accurate order management
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