Project Drivers
- Old Time-Division Multiplexing (TDM) based system not supported under a maintenance agreement
- Expensive third-party support
- High operational costs without adequate support
- Undertrained managers at remote sites
- Need for easy-to-understand, non-technical training
- Time spent managing the existing provider to make sure orders are issued correctly
Solution Components
- Centralized dial plan
- PSTN access
- Support
Impact
- Remote sites were incorporated into the existing centralized system which allowed for easier maintenance and lower response time
- Reduction in operational cost by eliminating third-party support
- Training provided to management eliminated the confusion of the solution
- Timely and accurate order management